Refund policy

REFUNDS & RETURNS

If you would like to return an item to Xuzast®, you must contact us within 30 days of delivery to request a return shipping label.

Simply follow these steps:

1. Contact Us

Let us know you would like a refund and which item you would like to return by one of the following methods:

Email: support@xuzast.com
Instagram or Facebook DM: @xuzast
Text Message: +1 (617) 221-3852

Please note: We do not process return requests through phone calls or voice messages.

Once your request is received, we will email you a prepaid return shipping label within 24–48 hours.

2. Ship Your Return

Place the item securely in a box or mailer and send it back using the prepaid return label provided by our customer support team.

3. Refund Processing

Once your package arrives at our warehouse and has been inspected, we will begin processing your refund.

Refunds are processed within 1–2 business days after inspection
Refunds are issued to the original payment method used during checkout
Depending on your payment provider, refunds may take up to 10 business days to appear on your account

Please use the return shipping label supplied by Xuzast® to ensure your package is delivered to the correct warehouse location. We are not responsible for returns shipped to incorrect addresses without authorization.

Returned products will be fully inspected before a refund is approved. To qualify for a refund, items must be unopened and the original seal must remain fully intact.

If you do not contact us within 30 days of delivery to initiate a return, your order will not be eligible for a refund.

Xuzast® is not responsible for duplicate orders placed by customers online.

UNDELIVERED & REFUSED PACKAGES

If a shipment is returned to us as undelivered, you may choose one of the following options:

Receive a full refund for the products ordered
Have the package reshipped at no additional shipping cost

Please note: This policy does not apply to refused packages.

Refused Packages

We strongly recommend accepting your package and contacting us afterward for return assistance rather than refusing delivery.

If you refuse a package for reasons unrelated to visible shipping damage, a refund may only be issued once the package is successfully returned to our warehouse.

If you refuse delivery due to obvious shipping damage, you will not be charged return shipping or processing fees. Once the package is returned, we can either:

Refund your entire order, including shipping costs, or
Reship a replacement package at no additional charge

If you discover damaged or defective items after opening the package, you may still qualify for a refund or exchange. Examples include:

Broken product seals
Leaking products
Punctured or damaged packaging

In these cases, Xuzast® will provide a prepaid return label. We must receive the defective item before issuing a replacement or refund.

Please contact us immediately if you refuse a package so we can monitor the return shipment.

Important Notice

Refused packages can occasionally become lost during the return process. If a refused shipment does not return to our warehouse, we are unable to issue a refund.

To ensure your return is properly tracked and processed, customers must use a return label generated directly by the Xuzast® customer support team.

LOVE-IT GUARANTEE

Our 100% Love-It Guarantee

Try your first Xuzast® subscription order completely risk-free.

We stand behind the quality of our products and want every customer to feel confident trying Xuzast®. If you are not completely satisfied with your first subscription order for any reason, we will provide a full refund for: